Support - Pinnacle Online Media Group


Outstanding Customer Support


At Pinnacle Online Media Group, we know that our most vital asset is our customers, without them, we could not exist in business. Achieving and maintaining a high level of outstanding customer service is an objective we relentlessly pursue every day. We understand how valuable your time is. When a customer takes the time to discuss their business with us, and the challenges they face in marketing it online, we appreciate that. We use that time to really listen to our customer, and once we have a clear understanding of their challenges, it’s our turn to take the time to explain which of our products and services can become solutions to those same challenges. By striving to consistently and constantly exceed our customers’ expectations, we are able to maintain good relationships. We charge reasonable fees for our reliable, proven products and excellent, professional services. The good feelings you will experience…are free. We welcome any opportunity we may have to help your business. Get Discovered, Get Online!


In House Technical Support


When you have made the decision to work with us, we consider that a privilege and we are grateful to you for making that decision. We are honoured that you have made the choice to purchase our products and services, one of the ways we show our appreciation is by continually providing excellent, customer and technical support after that initial purchase. Today, so many IT companies “outsource” their customer and technical support to 3rd party organizations; many of which are not even located in North America. Its so much more convenient, efficient and, well… nice, when you can address any issues or concerns you may have, with someone who already has intimate knowledge of your business, your network and your needs. As our customer, when you require technical support, have questions regarding the products and services you purchased from us, or would just like to discuss any ideas you have, you can be reassured that you will be taken care of by a Pinnacle Online Media staff member. You have already paid a reasonable fee for our reliable, proven products and excellent, professional services. The good feelings you will experience…are free.


Website Maintenance and CMS Training


Are you interested in learning how to maintain and update your current website? Would you like some pointers on how to utilize your CMS more proficiently? Maybe you would like to build your own website, and would like to speak with an expert to get some pointers. Our comfortable office, flexible schedule and dedicated, experienced staff help to make it convenient for you to learn how to maintain and update your website in the comfort of our office. Contact us today for more information.


Online Marketing Consulting


Whether you are an established company looking to get the most out of your online advertising, or a start up just beginning to explore how you should market your new business, we are happy to discuss the many options available to you. By listening to our customers, we are able to identify opportunities that may be missing. We will then explain and guide you through the process, and when you are ready, set you up with a customized online marketing solution to work within your budget and get your business noticed online. Search engine optimization, social media, link exchange, linked banner ads and email marketing are examples of the online marketing disciplines we provide so our customers can take advantage of the greatest, most cost effective advertising medium there has ever been, the internet. The online marketing campaigns supported by Regional Web Portals, are always custom-tailored to your company’s specific needs and goals, something not all web design firms provide.

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Questions? Call 1-613-342-7656

About Pinnacle Online Media Group

Pinnacle Online Media Group is a joint venture of Regional Web Portals - Canada, Est. 2010, and Aspire By Design, USA, Est. 2003, forming a co-brand to bring our clients the online products they need in response to an ever-changing online environment.

Our core competencies are based on delivering creative, effective and affordable, end-to-end online advertising solutions to Small to Medium Enterprise (SME) and communities throughout the world. 

Get in touch

Pinnacle Online Media Group - Canada
Brockville, ON Canada

Toll Free North America: 1.613.342.7656

Pinnacle Online Media Group - USA
Alexandria Bay, NY USA

Toll Free North America: 1.613.342.7656

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